Job Description

Service Delivery Executive

Job brief

We require service delivery Executives to meet end-user demands, solve customer problems, and drive client satisfaction. The responsibilities of a service delivery executive are varied, and the service delivery executive role can largely depend on the organization for which a service delivery executive works.

Role & Responsibilities

• Monitoring support functions to ensure optimal service.
• Maintaining high performance levels for service-related processes, and implementing improvement activities wherever necessary.
• Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews.
• Ensuring that systems, procedures, and methodologies are in place to support outstanding service delivery.
• Developing a deep understanding of projects to gain insights into the scope of service delivery.
• Taking accountability for service delivery performance, meeting customer expectations, and driving future demand.
• Analysing internal processes, and creating strategies for service delivery optimization.
• Recommending methods of improvement and seeing that actions are implemented on time for service delivery upgrades.
• Providing accurate and regular reports to the management on performance of the service delivery.
• Building strong relationships with teams and stakeholders to enable effective dialogue exchange between departments.

Requirements and skills

• Proficiency in leading both physical and virtual teams.
• Operational ability in a diverse, large-scale environment.
• Exceptional customer-facing skills.
• Expertise in people management and leadership.
• Strong organizational skills.
• Capacity to train and guide team members.
• Ability to manage and prioritize tasks efficiently.
• Readiness to demonstrate a proactive attitude.
• Excellent verbal and written communication skills.
• Basic Computer knowledge with MS-office and effective Browsing skills.

Qualification

• Graduate or Post Graduate in any Discipline (Non-Technical).

Experience

• Minimum 0-2 years